We provide exceptional aged care in an intimate community that feels like home.
We are writing to update you and as we expected, our pathology results have been affected by the major publicised delays. We are pleased to inform you that we have a full round of resident results back and it is still only the one resident that we reported on Christmas Day as our positive case, and they have been isolating. We have almost all staff tests back from our first round and all so far are negative, but there are still a few pending, none however, work in the Love household, so that is promising.
This is not the Christmas message we want to be sharing, but unfortunately, we must sadly inform you that we have had a resident in the “Love” household test positive to COVID-19. This resident was tested after we found out their family members in the community had tested positive and had visited their loved one.
We have finally received clearance for lockdown to be lifted in all households except for the residents identified as close contacts of the original case.
We apologise for the longer than expected lockdown, but pathology processing was much longer than was ever expected and DHHS have deliberated to grant clearance. Visitors are permitted, however the residents identified as close contact are unable to receive visitors until we receive the results of today’s tests. We ask that all visitors confirm your eligibility to visit when you complete your screening, thank you.
Regrettably we are advising you that we have moved the home into a snap lockdown due to what is being called an exposure of COVID-19. The new protocols from DHHS, state that “A COVID-19 exposure is where ONE COVID-19 positive staff member, or a COVID-19 positive visitor has exposed the facility during their infectious period.” The home is to go into lockdown, restrict visitation, and residents and staff are to be tested. When all results are received (usually within 24 hours) and if all results are negative, we can lift the lockdown.
We are pleased to be able to inform you that all the COVID tests from residents and staff have returned negative results. Therefore, we are pleased to be able to lift the snap lockdown and welcome visitors back into the home and residents to resume their normal routines.