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Update on COVID-19

March 16, 2020

Dear Residents, Families and Friends

As you may be aware Premier Daniel Andrews and Minister for Health Jenny Mikakos, announced that a Victorian State of Emergency would begin today, Monday 16 March at midday and be in force for the next four weeks to assist with measures designed to ‘flatten the curve’ of COVID-19 and give our health system the best chance of managing the virus.

We would like to share with you how Embracia Victoria is managing the risks and to reduce the potential spread of the virus. We are taking our guidance and direction from The Victorian Department of Health and Human Services and the Commonwealth Government Department of Health who are monitoring the situation and regularly updating advice when there are changes. Below is a list of the criteria we are following and our interventions.

Embracia Victoria is calling on your co operation and understanding as we strive to protect our residents and staff. We will continue to liaise with the Government and implement their best practice guidelines and keep you informed each step of the way.


  • Visitors are asked to reduce and limit their visits and frequency. At this stage the Commonwealth Government’s guidance is to limit visitors to any aged care home however this is likely to change to restricting all visitors after the current Cabinet review meeting today.
  • If you are sick do not visit the home
  • If you have symptoms of fever, cough, sore throat, fatigue or shortness of breath do not visit
  • If visitors have travelled overseas you must self-quarantine for 14 days
  • We encourage you to plan for virtual communication e.g. Skype and FaceTime facilities
  • Please advise ASAP if you would like a phone connected to bedrooms as we can assist

Good Hygiene

  • We ask everyone to wash your hands often with soap and water, including before and after eating and after going to the toilet
  • Use alcohol-based sanitisers – we have installed wall mounted hand sanitizers throughout the home for your use
  • We have rostered extra cleaning staff to clean and disinfect surfaces
  • We ask that you cover your coughs and sneezes with your elbow or tissue
  • Dispose of tissues properly
  • Residents please advise nursing staff if you are unwell
  • Visitors – If you are sick do not visit the home
  • We have installed information posters for your reference too – further information is on the Government websites

Social Distancing

  • We recommend that you limit children from visiting and minimise the number of family members and friends too.
  • We have modified our Lifestyle program to small group activities
  • We have cancelled outside entertainers and larger group activities
  • It’s recommended keeping 1.5 metres between you and other people where possible
  • Minimise physical contact with older people and those with existing health conditions
  • We have postponed the Day Respite service (Moonee Valley only)
  • We have postponed the student program
  • We have cancelled any non-essential meetings
  • We have provided online education for our staff regarding COVID-19 and additional staff meetings to keep everyone informed

To help reduce the spread and protect those who are most at risk, it is important that you take the recommended steps to protect yourself and others.

We will keep you informed of any changes regarding COVID-19 and how we will manage these developments.

Please do not hesitate to contact your managers, Catrina and Ariella at Reservoir and Cam and Joy at Moonee Valley if you have any other questions.

Kind regards

Sarah MacKenzie
Managing Director

We provide exceptional aged care in an intimate community that feels like home.