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Understanding Infection Control and a COVID update

September 22, 2020

Dear Residents and Families,

Re: Understanding Infection Control and a COVID update

Last night we were informed by one of our Embracia nursing staff members that they had been tested external to our testing with Sonic and returned a positive result.  The complexity of this case is that the staff member tested negative at our 3rd round of testing on Thursday 17th September, worked their last shift at Embracia Moonee Valley on the same day, but then tested positive on 20th September.  This staff member did not work with any of our positive cases but has tested positive.  It remains unclear based on our contact tracing whether this maybe a case of community transmission. Regardless, our staff member is a victim of the highly contagious virus, but they were vigilant in getting tested when they developed a sore throat on Sunday, and are now self-isolating so that they can protect others and reduce the spread. We wish to inform you our 5th round of testing is tomorrow for residents and staff.

We sadly inform you that one of our residents with COVID-19 has passed away and we send our thoughts and condolences to their family.  We can confirm both the GP and DHHS agree that this resident died on palliative care and not due to COVID-19.  Nonetheless, we are always sad to lose a member of the Embracia family.

Active Cases according to our notifications:

Residents:  13 Residents

  • Resident 1 – Day 13
  • Resident 2, 3, 4 – Day 10
  • Resident 5, 6, 7 – Day 9 (One resident passed)
  • Residents 8, 9, 10, 11 – Day 7
  • Resident 12 – Day 6
  • Resident 13 – Day 3

Staff: 9 Staff

Other Contacts: 1 Contractor

We would like to explain the “Other Contacts” listed above.  Today we were advised by DHHS that another positive staff case linked to Embracia Moonee Valley. This was a sub-contractor who worked at Embracia on the 04/09 & 08/09 and tested positive on 13/09. They were symptomatic on the 11/09 which means their infectious period began on 09/09.  They did not work at our home while infectious, only during their acquisition period. Therefore, DHHS are counting this case against Embracia Moonee Valley as well.

We are in regular communication with the Commonwealth Dept of Health, DHHS, Aged Care Quality and Safety Commission, Aspen Clinical First Response, Western Health ACLS, Royal Melbourne Hospital InReach team and Northern Hospital InReach team who are all supporting us through this pandemic, not just an outbreak. We have implemented the processes and protocols for infection control processes, and these have been audited internally and by external authorities, all with the highest priority of our residents’ and staff health, and safety. We have implemented new staff roles of Social Carer for each household who have the responsibility of facilitating the social, emotional, and spiritual welfare of residents in these unique times. We have accepted additional staffing provided by the Commonwealth who have the role of clinical officers who monitor our staff in their management of infection control and also resident care. We are committed to delivering the highest quality of care and maintain open and transparent communication with all stakeholders. We have had eight teleconferences with the authorities and more than 10 different visits to the home in the past two weeks from authorities and specialist consultants to assess, monitor and provide guidance on our processes and managing this outbreak. We are being supported very well and it is a collaborative effort to manage this outbreak as effectively as we all can.

We understand the risk on people’s mental and physical health associated with isolation and it remains at the forefront of our minds with each decision made. We have implemented specialised physiotherapy programs, increased engagement by staff and we also continue to encourage families to arrange electronic or window visits, ensuring we all work together to stay connected.

We thank you in advance for your patience, cooperation and understanding during these challenging times. We will keep posting photos each day and keep you informed every step of the way.  Please keep following our Facebook page, Instagram, and our website to keep up to date.

Take care and stay safe.

Kind regards,

Sarah MacKenzie
Managing Director

Damien Lippiatt
General Manager


We provide exceptional aged care in an intimate community that feels like home.