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Embracia Reservoir COVID-19 confirmed case of staff member, no visitors

July 3, 2020

Dear Resident and Families,

RE: Embracia Reservoir COVID-19 confirmed case of staff member, no visitors

We are writing to inform you that today a staff member at Embracia Reservoir has tested positive to COVID-19 and effective immediately we are restricting visitors to the home. We are unable to allow visitors until we receive advice from the Department of Health and Human Services (DHHS) and they will advise the next steps. Contact tracing is being undertaken and once this is complete, we will have a better understanding of how we need to manage this incident. We wanted to keep you informed of the situation immediately and we will advise you of our progress.

At this stage we have not had any other residents or staff show any signs or symptoms of COVID-19. The staff member was identified as a close contact of a person diagnosed with COVID-19. They did not, and still do not, have any signs or symptoms however they have returned a positive result. They last worked at the home on Monday 29th June and worked most days prior to that in the Harmony Household. We thank the staff member for getting tested as soon as they were advised that they were a close contact and, then for keeping us informed.

Our priority is to ensure the safety and wellbeing of all residents and staff, and we will monitor for signs and symptoms so we may act promptly. We will notify all General Practitioners who work in our home and all other relevant suppliers to ensure they remain informed. We will continue to practice enhanced infection control and enhanced cleaning protocols. Our staff know the infection control protocols and are committed to providing ongoing care and support of our residents. As we were able to do before, we will increase our engagement with residents to reassure them and keep them informed.

We are sending this advice as part of our proactive and open communication with you, and as part of our open disclosure policy. We will continue to provide you information as it becomes available.

Kind regards,

Sarah MacKenzie
Managing Director

Damien Lippiatt
General Manager

We provide exceptional aged care in an intimate community that feels like home.