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Embracia Reservoir – Chief Health Officer Directive for visiting aged care

July 23, 2020

Dear Residents, Families and Friends,

Re: Embracia Reservoir – Chief Health Officer Directive for visiting aged care

As of 11:59pm, Wednesday 22 July 2020 new restrictions on visitors to aged care facilities have been introduced. We have been informed that the “Chief Health Officer is restricting access to aged care facilities to protect residents from the transmission of COVID-19 who may be critically at risk if exposed.” They explain:

  • there are new limits on visitors to care facilities including limits on the number and duration of visits (outlined below).
  • Visitors to care facilities in metropolitan Melbourne or Mitchell Shire must wear a face covering unless they have a lawful reason for not doing so.
  • Any visitor who is unwell or is waiting for a coronavirus (COVID-19) test result will not be allowed to visit.

Now you may only visit the home for the following reasons:

  • as a parent, guardian, carer, partner, or support person (for example a friend or sibling), of a resident, to provide emotional and social support if that cannot be delivered via electronic or non-contact means
  • for attending a resident in palliation or providing end of life support
  • one visitor per day, one visit per day, maximum of one hour
  • providing end of life care to a resident of the facility is limited to two visitors at a time, with no limit on duration or number of visits

At Embracia Reservoir the conditions are:

  • Visiting hours for those eligible, will be from 10.00am – 4.00pm Monday to Friday and 10.00am-3.00pm on weekends
  • One visit per day with a maximum of 1 visitor and 1-hour duration.
  • Visits may only take place in a Resident’s room or outside
  • Entry and exit to and from the home will be from Glasgow Avenue ONLY
  • All visitors will be required to wear a mask at all times
  • All visitors are required to have a current vaccination against influenza
  • All visitors are required to undertake screening which includes a temperature check.
  • All visitors must report their full name and phone number and list the full name of the resident they are visiting. This is for future tracing purposes and a government requirement.
  • Visitors must sign confirmation of screening questions -Admin staff will manage this on weekdays and care staff on weekends.
  • Any breach of these is a breach of the Chief Health Officer Directives and may result in fines.

Visitors will not be permitted if they:

  • have travelled in the last 14 days, are unwell with flu-like symptoms, such as a cough, sore throat, runny nose, shortness of breath, or fever of 37.5 degrees or higher
  • have had known contact in the last 14 days with a person who was a confirmed case of coronavirus (COVID-19)
  • are under 16, unless they are visiting a resident who is receiving end-of-life care
  • any visitor who is unwell or is waiting for a coronavirus (COVID-19) test result will not be allowed to visit

These restrictions have been implemented without notice however they are aligned with the general restrictions in the broader community and in response to the recent increase of infections in aged care homes. We encourage you to keep in contact with your loved ones through electronic means. We can offer assistance to help set up these devices or you may utilise the devices we have by booking a time slot with our Lifestyle team. Please understand the demand for our tablets will increase dramatically now and so the time slots for calls will fill quickly. This may mean longer times between calls and less frequent opportunities. We would encourage you to consider using your own devices if you would like more frequent and flexible contact. Please contact our Lifestyle team on lifestylec@embraciavic.com.au if you would like to book a call or you require assistance with electronic communication.

Thank you for your understanding and we are keen to work with you to ensure we keep everyone connected.

If you have any queries, please contact Embracia Reservoir, so we may answer your concerns.

Kind regards,

Sarah MacKenzie
Managing Director

Damien Lippiatt
General Manager

We provide exceptional aged care in an intimate community that feels like home.