Dear Residents and Families,
RE: Embracia Moonee Valley – waiting for results
We do not have much to share with you at this stage because we are still waiting for the results of the testing from yesterday.
As you know, the current situation of COVID in Melbourne is placing incredible demands on all the relevant health services, including pathology. Usually, we would receive COVID tests results in less than 24 hours, however this week we have experienced delays of over 48 hours due to the number of tests being processed across the state and furloughed staff in the labs. So, we do not have any results at this stage.
Yesterday we were advised that the service provider for testing, Sonic, was entirely booked out for the next few days and unable to test our residents or staff. Therefore, our own nurses conducted the testing, in addition to their usual workloads, so we may know of any new cases sooner than next week. This process took the day to complete, and we progressively sent batches throughout the day for analysis. We expect to receive the results tomorrow at the earliest. These are expected to be reported in batches.
In the meantime, we remain in lockdown and in full PPE. Our staff are working closely with residents to ensure their engagement and that they are participating in “iso activities!” We continue our routine, daily COVID screening on every resident and we are pleased to report, that presently, we do not have any residents with symptoms.
We appreciate this is another frustrating time, but we are doing what we can to move the process along. We will share with you information when it comes to hand. We appreciate your patience at this time and prefer that people do not overwhelm the phone system seeking individual results.
We still encourage you to make contact via phone, email, or other means to keep in touch with your loved ones. If you would like assistance for digital communication, please contact our Lifestyle team on email@example.com.
We provide exceptional aged care in an intimate community that feels like home.