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Embracia Moonee Valley – update

July 28, 2020

Dear Residents, Families and Friends,

Re: Embracia Moonee Valley – update

We have five residents in Winx with COVID-19 and our resident in hospital who has now returned a negative result, awaits a second negative result. Then they will be able to come home to Embracia Moonee Valley, hopefully in the coming days.  They will return to another household, not Winx.

We are saddened to inform you that one of our residents, who was palliating in Winx with COVID-19, has passed away peacefully under the loving and compassionate care of our nursing team. Their daughter was able to visit several times over the past few days to be with their loved one.  We send our sincere condolences to their family.

We received 3 more negative results today from Sunday’s testing.  We have 266 of 275 tests, and we are still waiting on 3 residents results and 6 staff members.  Cameron has emailed and phoned Melbourne Pathology to chase down these pending cases, but unfortunately they are not complete, so we will update again tomorrow.

We wish to thank all our wonderful families and fellow Embracians for their ongoing support and words of encouragement both online and via email.  As a community, you help us daily by adapting to online or window visits and you assist us to socially and emotionally support your loved one.  Yesterday the Deputy Public Health Commander issued new directions for visitation to aged care facilities. The usual screening questions remain and there is also a condition that all visitors must wear masks. The restriction for children 16 years and younger are not to attend any aged care facilities still remain. Children will need to continue to utilise electronic means of communication.

Please keep booking times via email: lifestylemv@embraciavic.com.au and our team will be happy to support your loved one to use our tablet devices, the resident’s phone or coordinate a window or balcony visit.  Please pre-arrange visits and keep visiting numbers to a minimum when coming to our courtyards or window. Window and balcony visits will usually only allow 3-4 people to attend but no children, and always remember to wear a mask.

We wish to thank all our staff who are working in incredibly challenging circumstances. They bring fun and energy each day, whilst creating a relaxed and calm environment for our residents and for each other.  Some of our team have worked more than 8 days straight to cover our nursing and care needs which was due to other staff having to self-isolate. We thank them for their over and above dedication to our residents and to their fellow team members.  We wish to acknowledge Cam, Joy, Amelia, and the admin team for their round the clock dedication, hard work and tireless commitment.  These guys live and breath work right now, 7 days a week. We would like to thank their partners, kids, and families for their support of these individuals.

It has been over two weeks now since our lockdown commenced and I would like to acknowledge many of our team who have worked behind the scenes, under extreme conditions but all with the same goal of protecting and supporting our residents.  Lilian (Liaison Manager) and Dianna (Head of Education) have conducted countless telephone and zoom job interviews. They have employed 17 new Embracia staff members to the team over the past 10 days.  This will expand our team and reduce our need for agency staff over the coming weeks.  Jake in our Finance team also manages communication on our website, he has been doing that for us 7 days a week and at any hour.  Justine from our Head Office takes all our calls, and capably directs everyone’s queries. This is a great support. Camille, our Nurse Educator has been supporting the management team in the home and conducting one on one education and training with staff on infection control.

Our management team, Catrina and Ariella, from Embracia Reservoir came across and were physically there on the first night when we locked down. They provided support to Cam, Joy, and the team, then together they implemented the outbreak systems and processes. They also provided additional supplies to ensure we always had sufficient PPE.  They are also on the phone to offer support and professional friendship to Cam and Joy, as well as Damien and myself.  Finally, Damien has worked 7 days a week to support with anything and everything the team needs, including speaking directly with many concerned family members.  It truly has been a team effort and I wish to acknowledge and say thanks. I am so proud of the whole Embracia team and how they have performed during this exceptional time.

Please keep following our Facebook page, Instagram, and our website to keep up to date as we will continue to share photos of what is happening inside our home.

Kind regards,

Sarah MacKenzie
Managing Director

Damien Lippiatt
General Manager


We provide exceptional aged care in an intimate community that feels like home.