Dear Residents, Families and Friends,
Re: Embracia Moonee Valley COVID-19 points of clarification
As we advised this morning, we will be commencing testing of all residents and staff at Embracia Moonee Valley at 2.00pm today. We know that this is a frustrating and even frightening time so we would like to provide you more information and some points of clarification which we hope will help make a difference.
Since we were notified of the case of COVID-19, we have been in communication with both state and commonwealth governments and have been following their advice and directives. Contact tracing was commenced to identify those who are close contacts and therefore who are required to be tested and self-isolate. Furthermore, we have been making arrangements in collaboration with government and their contractors, to conduct testing on all staff and residents. The demands on government and their providers have been extremely challenging at their end due to everything that is happening in Melbourne and Victoria at this time.
We can confirm that the DHHS’ preferred supplier, Sonic, will be conducting the testing today. The advantage of utilising Sonic’s services is that they can maintain oversight of all the testing and can expedite the results. We will have priority over other testing services. We expect that the results are likely to be returned in less than 72 hours however due to the increased demands at this time there still may be a chance we may have to wait a little longer. In comparison, we have seen results from other testing services, including GPs, may take more than five days and longer. We believe it is worthwhile utilising the government’s provider.
The process from now is wait for the test results as we continue to assist residents to stay in their rooms and staff will be maintaining the infection protocols. When we receive the results, we will communicate with everyone again and then implement any necessary changes to protocols if necessary. If all results are negative it is likely that residents will need to remain in their households as we wait for a second round of testing at day 11. After the second round of testing we will then be advised by the authorities as to the next steps.
Again, we encourage you to keep in contact with your loved ones. Our lifestyle team are prepared to facilitate communication if assistance is required, please feel free to contact them. Please email on firstname.lastname@example.org and then can book a time for your telephone call or ZOOM call.
We know these are frustrating, challenging and even scary times. We will do all we can to keep you informed of the progress and to keep providing the love, care and support to our residents. We have been answering many questions and concerns they have so they keep informed and reassured.
If you have any queries, please contact management so we may answer your concerns.
We provide exceptional aged care in an intimate community that feels like home.