Dear Residents and Families
RE: Embracia Moonee Valley COVID-19 day 2
Following on from our announcement yesterday we want to keep you up to date with what we know so far. We still only have one case of COVID-19 and no resident showing any signs or symptoms which is a good start. We have spoken with the Victorian Department of Health and Human services (DHHS) and we are expecting the first responder squad to visit the home this afternoon. They will check how we have prepared the home, review our processes and provide guidance on any changes that may need to be made. They are also making arrangements for testing to occur however we do not have any timelines for this yet. Usually all residents and staff will be tested and while we wait for results, we will continue to utilise the Personal Protective Equipment (PPE).
Currently all staff are wearing masks and gloves and they undergo screening including temperature checks before each shift. Residents can remain in their rooms if they choose but we are asking them to keep within their own households. This is to reduce interaction and the minimise opportunities for any spread. Our staff are increasing engagement with residents to keep them informed and reassured.
The staff member who contracted the virus is a nurse and they worked on the weekend. In their role they work across most of the home however their interaction with residents is usually short and infrequent. It is likely that their interactions would be considered casual contacts which means they are short and carry less risk than longer contacts. However, this is currently being investigated so we understand the contacts better. The DHHS will continue with “contact tracing” today and they will contact any person who is considered a close contact and ask them to be tested. The DHHS will be the only ones to make these calls so if are not contacted you are not considered a close contact.
We want to reassure you that we have sufficient supply of Personal Protective Equipment (PPE) and that are staff are trained in its use. We have prepared PPE kits for each household, so we are ready to manage these incidents.
We encourage you to remain in contact with your loved one using telephone, digital platforms or even dropping off care packages which we can deliver for you. Also, we have purchased four computer tablets which we can use for teleconferencing with residents. If you would like to book a teleconference (e.g. ZOOM, Skype etc) so you can make a personal video call, email our lifestyle team and they can make the arrangements. They will be able to assist the resident with the call at the arranged time. If you’d like to book a time, email email@example.com. We also encourage you to keep following our Facebook, Instagram and website as we publish updates on these too so you may keep informed.
We will keep you informed of when we expect the testing to begin and any other updates. If you have any concerns related to the lockdown, please contact management, so we may address your enquiry, ph. 8579 4800.
Thank you for your support during this challenging time and stay safe.
We provide exceptional aged care in an intimate community that feels like home.